Strategic Customer Architect – Observability & Security

Elastic; Mountain View (CA); On-site; USD 108,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Health coverage for you and family

Flexible locations and schedules

Generous vacation days

Donation matching up to $2000

Volunteer hours (40 per year)

Parental leave (16 weeks)

Job summary

Elastic is seeking a Customer Architect who brings a strong technical background in Observability, Cybersecurity, and Enterprise Search. This role focuses on onboarding customers, ensuring adoption, and expanding usage of Elastic solutions while aligning with business objectives.

You will act as a trusted technical advisor, collaborating with Field and Services teams to accelerate customer success and ARR growth. The position requires hands-on engagement, onsite work, and travel.

Qualifications

• Bachelor's degree or higher in a technical field.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experienced with Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack and aligning them with business goals.
• Excellent communication and presentation skills.
• Strong social skills and ability to build relationships with customers and team members.
• Demonstrated problem-solving skills with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Responsibilities

• Collaborate with the account team to provide ongoing technical coverage while focusing on deals.
• Define the technical success plan for each customer to achieve business objectives.
• Ensure a successful technical journey from onboarding to adoption while driving consumption.
• Articulate and align the value proposition of Elastic solutions with customer goals.
• Identify and remove technical frictions to promote smoother adoption and implementation.
• Coordinate with support to ensure optimized resolution and smoother adoption curve.
• Work with Service Team to deliver personalized, frictionless solutions.
• Translate customer needs into technical requirements for Elastic solutions.
• Find opportunities for expansion and growth of ARR as appropriate.
• Nurture ongoing customer relationships to increase utilization and ARR.

Skills

Communication

Presentation skills

Relationship building

Problem solving

Project management

Travel willingness

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

Elastic Stack

Elasticsearch

Job description

Elastic is seeking a Customer Architect who brings a strong technical background in Observability, Cybersecurity, and Enterprise Search. This role focuses on onboarding customers, ensuring adoption, and expanding usage of Elastic solutions while aligning with business objectives.

You will act as a trusted technical advisor, collaborating with Field and Services teams to accelerate customer success and ARR growth. The position requires hands-on engagement, onsite work, and travel.