Global Solutions Delivery Senior Specialist - Mobilization

Google Operations Center; Chicago (IL); On-site; USD 102,000 - 123,000; Full time

Benefits offered by this job

Health coverage

Maternity leave

Disability insurance

Onsite meals

Onsite experiences

Job summary

Google Operations Center is seeking a Global Solutions Delivery Sr. Specialist to own the 1 to 100 lifecycle phase and drive incubation expansions globally.

You will lead end-to-end operational coordination for our AI workflow automation platform and manage programmatic platform outreach across all GOC sites. The role requires 5+ years in program management or operational delivery and experience with multi-regional platform rollouts, KPIs, and continuous feedback loops.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years experience in program management, operational delivery or technology deployment.
• Experience supporting or managing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and managing continuous feedback/quality assurance loops between regional operations and platform teams.

Responsibilities

• Drive global user adoption and engagement by launching structured use-case strategies and targeted demo outreach.
• Establish regional feedback loops to capture daily operational bottlenecks and turn user friction into immediate product insights.
• Optimize platform usability by systematically gathering user feedback across global sites to eliminate operational friction.
• Standardize global expansion workflows by designing end-to-end operational blueprints, including SOPs, process flows, and RACI matrices across GOC regions using existing GOC frameworks.

Skills

Program management

Operational delivery

Technology deployment

Multi-regional rollout

KPIs

Feedback loops

Education

Bachelor's degree or equivalent

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals - all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Information About Team and Role

The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Sr. Specialist, you own the "1 to 100" phase of the lifecycle. In this role, you will use validated frameworks to drive incubation expansions globally. You will lead end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites.

The base salary range for this full-time position is $102,000 - $123,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

• Drive global user adoption and engagement by launching structured use-case strategies and targeted demo outreach.
• Establish regional feedback loops to capture daily operational bottlenecks and turn user friction into immediate product insights.
• Optimize platform usability by systematically gathering user feedback across global sites to eliminate operational friction.
• Standardize global expansion workflows by designing end-to-end operational blueprints, including SOPs, process flows, and RACI matrices across GOC regions using existing GOC frameworks.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years experience in program management, operational delivery or technology deployment.
• Experience supporting or managing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and managing continuous feedback/quality assurance loops between regional operations and platform teams.

Preferred Qualifications

• Success executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools across global regions.
• Proven ability to translate regional operational friction and field insights into technical feature requirements for engineering teams.
• Experience designing user-adoption strategies, including structured demo outreach and regional training initiatives.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage.
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Join us in building something special at GOC, where we're creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.