Program Management Manager - Growth Lab - Email (Hybrid)

GOC International LLC; United States; On-site; USD 136,000 - 163,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health care

Onsite meals and events

Parental leave and family benefits

Job summary

Google Operations Center is seeking a Marketing Program Management Manager to lead strategic client engagements and drive omnichannel marketing initiatives. You will collaborate with senior leaders and a global, agile team to design, implement, and scale enterprise marketing programs across email, push, and loyalty channels.

The role manages client relationships, guides strategy, and ensures on-time delivery while pursuing opportunities to expand services.

Qualifications

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment.
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships.
• 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels.
• Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights.
• Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels.
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight.

Responsibilities

• Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor.
• Translate client objectives into actionable strategies and integrated marketing plans.
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders.
• Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones.
• Identify opportunities within accounts to expand services, products, or geographies; write and present proposals.

Skills

Client leadership

Account management

Email marketing

Marketing analytics

Communication

Strategic execution

Tools

Salesforce Marketing Cloud

Oracle Responsys

Marketo

Iterable

Braze

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Marketing Program Management Manager is a strategic leader, dealing directly with the fastest growing companies in the world. Acting as the first line of response to clients worldwide, you look forward to collaborating with a dynamic close-knit agile team to design, implement, and continuously deliver exciting new marketing strategies. Your passion for inspiring others, motivates them to provide their highest level of performance. You’ll have direct contact with senior executives; collaborating on innovative ways to scale enterprise level business.

The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and-level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Client Leadership

Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges Translate client objectives into actionable strategies and integrated marketing plans Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders

Team & Project Leadership

Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones Foster a high-performance, collaborative team culture focused on continuous improvement and shared success Ensure projects are delivered on time, on budget, and to the highest quality standards

Strategy & Innovation

Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys Help shape and evolve our service offerings by bringing market insights and client feedback to leadership

Business Growth & Account Expansion

Identify new opportunities within accounts to expand our support across services, products, or geographies Write and present proposals and new work recommendations to clients Partner with business development and senior leaders to pitch and onboard new client programs when needed

Minimum Qualifications

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships
• 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
• Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
• Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight

Preferred qualifications

• Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
• Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees.

Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers.

We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.

With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.