Senior Customer Advocate & Experience Champion

Schneider Electric; Buffalo (NY); Sur place; USD 86 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work arrangements

Paid time off

Résumé du poste

Schneider Electric is seeking a Senior Customer Advocate in Cheektowaga, NY to champion exceptional customer experiences. You will be the voice of customers, driving initiatives that elevate satisfaction and loyalty, and lead cross‑functional efforts across the organization.

The role emphasizes advocacy, program leadership, and using customer data to guide decisions, with a focus on service excellence and continuous improvement.

Qualifications

• Deep empathy and championing customer perspectives in conversations.
• Strong influencing skills to drive customer-centric change across the organization.
• Proactive approach with a passion for elevating service standards and loyalty.
• Ability to work independently while building cross-functional partnerships.

Responsabilités

• Serve as the single point of contact for customer issues and activities.
• Advocate for customer needs in strategic decisions and lead VIP Program.
• Roll out the Customer Mindset Program to foster service excellence.
• Track and communicate customer satisfaction insights using the Customer Voice Platform.

Connaissances

Customer Orientation

Customer Advocacy

Communication

Data Analysis

Continuous Learning

Problem Solving

Quality Strategy

Outils

Customer Voice Platform

Description du poste

Schneider Electric is seeking a Senior Customer Advocate in Cheektowaga, NY to champion exceptional customer experiences. You will be the voice of customers, driving initiatives that elevate satisfaction and loyalty, and lead cross‑functional efforts across the organization.

The role emphasizes advocacy, program leadership, and using customer data to guide decisions, with a focus on service excellence and continuous improvement.