Customer Advocate Engineer — Elevate Client Experience

Schneider Electric; Mount Juliet (TN); On-site; USD 86,000 - 130,000; Full time

Job summary

Schneider Electric is seeking a Customer Advocate Engineer to drive exceptional customer experiences across the organization. You will be the voice of the customer, guiding initiatives that improve satisfaction, loyalty, and service excellence while supporting project execution and issue resolution.

The role emphasizes coordinating with internal teams, managing VIP relationships, and delivering data-driven insights to enhance product performance and installations.

Qualifications

• 2+ years in customer service, advocacy, technical support, quality, or related role.
• Strong customer focus with proven ability to build and maintain relationships.
• Excellent customer service skills in high-pressure environments.
• Ability to work independently, prioritize, and make decisions.
• Collaborative and cross-functional influence across multiple teams.
• Experience handling customer complaints professionally and restoring confidence.
• Strong analytical and problem-solving skills to identify root causes.
• Willingness to learn products, processes, and customer requirements.
• Passion for improving customer experience and service excellence.

Responsibilities

• Serve as the primary contact for customer issues and customer-facing activities, ensuring timely communication and resolution.
• Manage daily communication with Project Managers and stakeholders regarding customer projects.
• Monitor projects, coordinate logistics, and oversee order processing to meet commitments.
• Maintain VIP relationships and provide high-level service to key accounts.
• Resolve complaints by partnering with production, shipping, and warehouse teams to identify root causes and implement solutions.
• Provide technical analysis, reporting, and recommendations related to complaints and installations.
• Support customers through complex installation or application issues to restore confidence in Schneider Electric products.
• Analyze schedules and processes and recommend improvements in project/workflow efficiency.
• Advocate for customer needs in cross-functional discussions and decisions.
• Promote a customer-focused culture and participate in experience-improvement initiatives.
• Track and communicate customer satisfaction trends to drive improvements.

Skills

Customer Orientation

Customer Experience Improvement

Customer Advocacy

Communication

Problem Solving

Quality & Continuous Improvement

Data Analysis

Relationship Management

Education

Bachelor's degree

Tools

SAP

Job description

Schneider Electric is seeking a Customer Advocate Engineer to drive exceptional customer experiences across the organization. You will be the voice of the customer, guiding initiatives that improve satisfaction, loyalty, and service excellence while supporting project execution and issue resolution.

The role emphasizes coordinating with internal teams, managing VIP relationships, and delivering data-driven insights to enhance product performance and installations.