Senior Customer Advocacy & Engagement Lead

ServiceTitan; United States; On-site; USD 93,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental, vision coverage

401k match

Fertility services

Maven Maternity

Job summary

ServiceTitan is seeking a Senior Customer Advocacy Specialist to own and grow advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You’ll build relationships with customer advocates, recruit references, and connect stories to marketing and events.

You will use program data and AI to scale initiatives, measure impact, and collaborate with Sales, Customer Success, Marketing, and Events to drive participation and revenue.

Qualifications

• 2-3 years in customer advocacy or related field.
• Experience managing and growing customer-facing programs.
• Strong relationship-building with senior stakeholders.
• Ability to translate data into actionable improvements.
• Excellent written and verbal communication.
• Proficiency with AI tools and CRM platforms.

Responsibilities

• Own advocacy strategy and day-to-day execution for assigned customer segments and programs.
• Manage end-to-end reference process from recruit to scheduling and fulfillment.
• Scale existing advocacy programs using insights and business priorities.
• Grow ambassador networks and create engaging communities.
• Develop customer content opportunities with Marketing and Content teams.
• Partner with Sales, Customer Success, Marketing, Events to activate advocates.
• Use data to evaluate health, identify gaps, and drive growth.
• Leverage AI to accelerate research, analysis, and workflows.

Skills

Relationship building

Strategic thinking

Project management

Communication

Analytical skills

AI literacy

Tools

Salesforce

Google Workspace

Slack

Job description

ServiceTitan is seeking a Senior Customer Advocacy Specialist to own and grow advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You’ll build relationships with customer advocates, recruit references, and connect stories to marketing and events.

You will use program data and AI to scale initiatives, measure impact, and collaborate with Sales, Customer Success, Marketing, and Events to drive participation and revenue.