Senior Customer Solutions Leader — Strategic Orchestration

Human Ventures, LLC.; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Ookla seeks a seasoned Senior Customer Solutions Manager to lead complex customer engagements from pre-sales through adoption and renewal readiness. You will orchestrate cross-functional teams, translate data-driven insights into strategic recommendations, and guide executive-level discussions to maximize value realization.

The role requires navigating ambiguity, managing risk, and shaping deal strategy for high-value opportunities across regions while traveling as needed.

Qualifications

• 7+ years in telco/ISP/enterprise tech spanning pre-sales, cust success, and solution management
• Experience managing complex enterprise accounts across lifecycle phases
• Strong understanding of network performance and data-driven platforms
• Ability to synthesize technical, analytical, and commercial inputs for senior stakeholders
• Proven experience leading executive-level value demonstrations and influencing decisions
• Excellent communication across executive, commercial, and technical audiences
• Willingness to travel regularly; cross-regional collaboration

Responsibilities

• Lead complex or strategic customer engagements from pre-sales influence through adoption and renewal readiness
• Shape deal strategy and solution qualification for high-value or high-risk opportunities
• Proactively engage Network Intelligence to identify risks, trends, and optimization opportunities
• Translate Ookla’s data and network intelligence into strategic, outcome-driven customer recommendations
• Lead value demonstration and technical storytelling for complex opportunities, guiding how demos, benchmarks, and insights are positioned to executive stakeholders
• Shape demo and proof-point strategy for strategic pursuits, ensuring alignment between customer needs, solution capabilities, and success outcomes
• Act as a senior escalation point, coordinating resolution across Services, Product, and Engineering, ensuring clear ownership and accountability across teams
• Drive adoption and expansion, and enable successful renewals by ensuring measurable value realization
• Represent customer and regional market perspectives in internal planning and prioritization discussions
• Strengthen executive-level relationships with customer technical and business stakeholders

Skills

Telco/ISP/enterprise tech

Pre-sales & solution management

Customer success leadership

Executive communication

Cross-functional collaboration

Willingness to travel

Tools

Analytics platforms

Job description

Ookla seeks a seasoned Senior Customer Solutions Manager to lead complex customer engagements from pre-sales through adoption and renewal readiness. You will orchestrate cross-functional teams, translate data-driven insights into strategic recommendations, and guide executive-level discussions to maximize value realization.

The role requires navigating ambiguity, managing risk, and shaping deal strategy for high-value opportunities across regions while traveling as needed.