Senior Custody Quality Analyst & Trainer

Citigroup Inc.; Tampa (FL); On-site; USD 58,000 - 97,000; Full time

Job summary

Citigroup Inc. in Tampa, FL is seeking a Custody Quality Sr Analyst to lead complex quality initiatives within Operations Quality. The role demands strong analytical skills, leadership in teams, and coaching of new analysts while ensuring adherence to laws and firm policy.

This senior position requires 5-8 years of relevant experience, expertise in statistical methods, and cross-functional collaboration with PMs using diverse methodologies. Eligible for Citi’s comprehensive benefits.

Qualifications

• Experience applying statistical techniques in a business environment.
• Experience in creating training guides/training staff on procedures.
• Advanced MS Office skills (Excel, Powerpoint, Sharepoint).
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated Project Management skills.
• User Acceptance Testing (UAT) experience. Ability to work with Project Managers who use varying methodologies (Waterfall, Agile).

Responsibilities

• Uses wide discretion to develop complex procedural documentation, guidelines, manuals, and reports for multiple departments.
• Typically deals with moderately complex and variable quality issues with substantial potential impact.
• Manages investigations of multiple departmental/administrative processes and develops procedural documentation.
• Advises/influences senior management in addressing broader quality issues with significant business impact.
• Provides guidance and training to lower level analysts.
• Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the function and overall business.

Skills

Statistical techniques

Training guides

Advanced MS Office

Written and verbal communication

Project Management

UAT experience

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

SharePoint

Job description

Citigroup Inc. in Tampa, FL is seeking a Custody Quality Sr Analyst to lead complex quality initiatives within Operations Quality. The role demands strong analytical skills, leadership in teams, and coaching of new analysts while ensuring adherence to laws and firm policy.

This senior position requires 5-8 years of relevant experience, expertise in statistical methods, and cross-functional collaboration with PMs using diverse methodologies. Eligible for Citi’s comprehensive benefits.