Custody Service Lead Analyst (VP) - Client Solutions

Citigroup Inc.; Tampa (FL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citigroup/Citi seeks a high-level Custody Lead Analyst, Vice President, to direct client resolution and support for Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing. The role emphasizes remediation of complex queries and maintaining top-tier service.

You will coordinate with Customer Service teams, oversee risk controls, and mentor teams across a global footprint to safeguard client interests and Citi's reputation.

Qualifications

• 6-10 years of experience in global financial institutions, within Custody operations.
• Demonstrated experience working as part of an effective and diverse team across a global footprint.
• Strong understanding of end-to-end operations processes and products of the Custody Business (Settlements, Asset Servicing, Cash/FX, and Tax).
• Experience with fraud mitigation and risk management.
• Demonstrated ability to lead, drive results, and implement change in a rapidly changing, goal-oriented, and complex environment.
• Proven problem-solving, organizational, and analytical skills, with a self-reliant, results-oriented approach.
• Proven crisis management and communication skills, with the ability to influence and collaborate with stakeholders at senior levels.

Responsibilities

• Develop and exercise business plans, policies, and procedures to improve efficiencies and enhance the client service experience.
• Manage a specific product or process within the Custody Business infrastructure (Settlements, Asset Servicing, Cash/FX, and Tax).
• Analyze Custody operational flows for potential risks and drive remediation of aged queries to maximize client satisfaction.
• Oversee analyses to identify gaps and define root-causes, developing solutions to eliminate them at source.
• Ensure balance between fraud risk, operational cost, and customer experience.
• Update the Manager Control Assessment (MCA) process to capture risks related to Client Operations and Custody services.

Skills

Custody operations

Fraud risk management

Leadership

Crisis management

Problem solving

Analytical skills

Senior stakeholder communication

Team collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

Citigroup/Citi seeks a high-level Custody Lead Analyst, Vice President, to direct client resolution and support for Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing. The role emphasizes remediation of complex queries and maintaining top-tier service.

You will coordinate with Customer Service teams, oversee risk controls, and mentor teams across a global footprint to safeguard client interests and Citi's reputation.