Hybrid Senior CS Analyst — Client Experience

kozmetickesluzby.vecnakraska.sk - Jobboard; Tampa (FL); Hybrid; USD 70,720 - 106,080; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off packages

Job summary

Citigroup is seeking a Customer Service Senior Analyst to join its team in Tampa, Florida. This position focuses on leading a team to deliver exceptional client service and ensuring effective resolution of client issues.

The successful candidate will possess 5-8 years of relevant experience, strong project management skills, and the ability to work under pressure. Citigroup offers a competitive salary and a range of employee benefits, including medical coverage and a 401(k) plan.

Qualifications

• 5-8 years of relevant experience.
• Intermediate to senior level experience in a related role.
• Proficient in communication and workflow analysis.

Responsibilities

• Develop service improvement plans for High Intensity clients.
• Oversee resolution of client inquiries and complaints.
• Drive team performance towards improved customer satisfaction.

Skills

Project management skills

Influencing and relationship management

Ability to work under pressure

Knowledge of TTS products

Familiarity with banking systems (SWIFT)

Knowledge of payment methods (ACH, wire transfer)

Process improvement skills

Excellent written and oral communication skills

Fluency in English

Education

Bachelor's degree or equivalent experience

Job description

Citigroup is seeking a Customer Service Senior Analyst to join its team in Tampa, Florida. This position focuses on leading a team to deliver exceptional client service and ensuring effective resolution of client issues.

The successful candidate will possess 5-8 years of relevant experience, strong project management skills, and the ability to work under pressure. Citigroup offers a competitive salary and a range of employee benefits, including medical coverage and a 401(k) plan.