Custody Quality Lead: Analyst & Process Improvement

Citi; Tampa (FL); On-site; USD 64,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citi in Tampa is seeking a Custody Quality Sr Analyst to lead complex quality initiatives. The role requires deep analytical skills, cross-functional collaboration, and ability to coach junior staff.

Responsibilities include developing procedural documentation, addressing high-impact quality issues, and advising senior management while aligning with Citi's risk and compliance standards. This is a full-time onsite position in Tampa.

Qualifications

• 5–8 years relevant experience.
• Experience applying statistical techniques in a business environment.
• Experience in creating training guides/training staff on procedures.
• Advanced MS Office skills (Excel, PowerPoint, SharePoint).
• Clear and concise written and verbal communication.
• Excellent analytical ability.
• Demonstrated Project Management skills.
• User Acceptance Testing (UAT) experience.

Responsibilities

• Develop complex procedural documentation, guidelines, manuals, and reports for multiple departments.
• Handle moderately complex quality issues with significant business impact.
• Manage investigations of departmental/administrative processes and develop procedural documentation.
• Advise senior management on broader quality issues with substantial impact.
• Provide training and guidance to junior analysts.
• Apply in-depth understanding of cross-functional integration to meet objectives.
• Contribute to development of new techniques and processes for the area.

Skills

Statistical techniques

Analytical ability

Communication

Project management

UAT experience

Procedural documentation

Education

Bachelor’s/University degree

Tools

Microsoft Excel

PowerPoint

SharePoint

Job description

Citi in Tampa is seeking a Custody Quality Sr Analyst to lead complex quality initiatives. The role requires deep analytical skills, cross-functional collaboration, and ability to coach junior staff.

Responsibilities include developing procedural documentation, addressing high-impact quality issues, and advising senior management while aligning with Citi's risk and compliance standards. This is a full-time onsite position in Tampa.