Custody Service Lead Analyst

Citigroup; Tampa (FL); In loco; USD 93.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plan

Paid time off

Descrizione del lavoro

Citigroup in Tampa, FL seeks a Custody Service Lead Analyst, Vice President, to lead client resolution and support for Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing.

You will oversee complex analyses, drive remediation of aged queries, and ensure balance between fraud risk, cost, and customer experience while maintaining high service quality.

Competenze

• 6-10 years in global financial institutions within Custody operations.
• Experience collaborating across a global footprint.
• Strong end-to-end custody operations knowledge (Settlements, Asset Servicing, Cash/FX, Tax).
• Fraud mitigation and risk management experience.
• Proven ability to lead, drive results, and implement change in a complex environment.

Mansioni

• Lead client resolution and support activities with Customer Service teams.
• Manage a product area within Custody infrastructure (Settlements, Asset Servicing, Cash/FX, Tax).
• Analyze custody operations for risks and drive remediation of aged queries.
• Identify authentication and procedure gaps; develop solutions to eliminate them.
• Balance fraud risk, operational cost, and customer experience.
• Escalate and report control issues; update MCA for related risks.

Conoscenze

6-10 yrs exp

Global team collaboration

Custody ops knowledge

Fraud risk management

Change leadership

Problem solving

Crisis communication

Formazione

Bachelor's degree

Master's degree preferred

Descrizione del lavoro

Role Overview

The Custody Service Lead Analyst, Vice President, is a senior-level position responsible for leading client resolution and support activities in coordination with the Customer Service team, specifically supporting Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing. The overall objective of this role is to address external customer issues, manage complex queries, and provide ongoing high-quality customer service support.

Key Responsibilities

• Develop and exercise business plans, policies, and procedures as well as projects to improve efficiencies and enhance the client service experience, as needed.
• Manage a specific product or process within the Custody Business infrastructure (including Settlements, Asset Servicing, Cash/FX, and Tax), advising on significant business/product decisions and serving as an escalation point for complex client queries.
• Analyze Custody operational flows for potential risks, ensure operational execution, and drive the remediation of aged queries to maximize underlying client satisfaction.
• Oversee complex analyses to identify authentication strategy gaps, procedure gaps, and define root-causes of queries, developing innovative solutions to eliminate them at source.
• Ensure appropriate balance between fraud risk, operational cost, and customer experience.
• Update the Manager Control Assessment (MCA) process, ensuring that all risks related to Client Operations and Custody services are captured.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years of experience in global financial institutions, within Custody operations
• Demonstrated experience working as part of an effective and diverse team across a global footprint
• Strong understanding of end-to-end operations processes and products of the Custody Business (Settlements, Asset Servicing, Cash/FX, and Tax).
• Experience with fraud mitigation and risk management.
• Demonstrated ability to lead, drive results, and implement change in a rapidly changing, goal-oriented, and complex environment.
• Proven problem-solving, organizational, and analytical skills, with a self-reliant, results-oriented approach.
• Proven crisis management and communication skills, with the ability to influence and collaborate with stakeholders at senior levels.

Education

• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

Job Family Group

Customer Service

Job Family

Institutional Customer Service

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$93,440.00 - $140,160.00

Benefits

Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Nov 02, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to oth