Senior CSR & Teller Lead — Elevate Customer Experience

Fifth Third Bank; Findlay (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Fifth Third Bank in Findlay, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily branch operations. You will handle cash transactions, uphold retail policies, and guide customers to appropriate financial solutions while maintaining confidentiality.

Collaborate with the Financial Center Manager to ensure accurate cash counts, process FCA requests, and train new CSRs. Flexible scheduling and a customer-first mindset are essential.

Qualifications

• High school diploma or GED required.
• Ability to handle extensive cash transactions.
• Knowledge of retail policies and procedures.
• Strong judgment and decision-making with minimal supervision.
• Effective communication with customers and colleagues.
• Flexible scheduling availability.

Responsibilities

• Deepen relationships with customers and guide them to suitable financial products.
• Provide follow-up to customer questions and resolve issues.
• Maintain timely communication to keep lines of contact open.
• Protect customer confidentiality in all dealings.
• Refer customers to bankers and partners for consultative conversations.

Skills

Cash handling

Customer interaction

Problem solving

Leadership

Team collaboration

Education

High school diploma/GED

Job description

Fifth Third Bank in Findlay, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily branch operations. You will handle cash transactions, uphold retail policies, and guide customers to appropriate financial solutions while maintaining confidentiality.

Collaborate with the Financial Center Manager to ensure accurate cash counts, process FCA requests, and train new CSRs. Flexible scheduling and a customer-first mindset are essential.