Customer-First Teller & CSR Specialist

Fifth Third; Wrightview (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Fifth Third Bank in Fairborn, OH is hiring a CSR/Teller full-time to deliver excellent customer service and support everyday banking needs. You will handle transactions, answer inquiries, and guide customers to appropriate solutions within bank policies.

Join a team that values integrity, inclusivity, and responsible risk management while providing a welcoming experience and accurate, confidential service to our diverse community.

Qualifications

• High school diploma or GED required.
• Extensive cash handling duties.
• Frequent public interaction with customers.
• Knowledge of retail policies and procedures.
• Ability to take initiative and use sound judgment.
• Uphold core values and team collaboration.
• Flexible scheduling availability.

Responsibilities

• Deepen relationships by listening to customer needs and guiding to appropriate banking services.
• Provide timely follow-up and resolve customer questions.
• Maintain confidential handling of customer information.
• Perform daily office duties and assist platform team to ensure smooth operations.
• Refer customers to bankers and business partners for consultative conversations.
• Handle consumer and business customer issues professionally and escalate as needed.
• Adhere to risk management policies while delivering a positive customer experience.

Skills

Cash handling

Public interaction

Policy knowledge

Initiative

Team values

Flexible scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Fairborn, OH is hiring a CSR/Teller full-time to deliver excellent customer service and support everyday banking needs. You will handle transactions, answer inquiries, and guide customers to appropriate solutions within bank policies.

Join a team that values integrity, inclusivity, and responsible risk management while providing a welcoming experience and accurate, confidential service to our diverse community.