Lead CSR & Teller — Elevate Customer Banking

Fifth Third Bank; Maple Heights (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Maple Heights, OH is seeking a Lead CSR/Teller to provide exceptional customer service, manage daily transactions, and support sales referrals. You will lead CSR activities, balance records, and guide new staff while maintaining confidentiality and adherence to policies.

The role emphasizes teamwork, flexible scheduling, and professional communication while representing Fifth Third Bank in a positive manner.

Qualifications

• High school diploma or GED required.
• Approximately 3 years CSR experience preferred.
• Strong math, written and verbal communication skills required.
• Demonstrated leadership and ability to work in a team.
• Flexibility in scheduling and willingness to adapt to shifts.

Responsibilities

• Provide premier customer service with a friendly demeanor and problem resolution.
• Refer customers to business partners for products and services encountered during interactions.
• Maintain accurate balancing records and handle banking operations per policy.
• Lead CSR/Teller activities and assist management in developing staff.
• Aim to meet or exceed sales referrals as directed by management.

Skills

Customer service

Communication

Leadership

Teamwork

Advanced math

Education

High school diploma/GED

Job description

Fifth Third Bank in Maple Heights, OH is seeking a Lead CSR/Teller to provide exceptional customer service, manage daily transactions, and support sales referrals. You will lead CSR activities, balance records, and guide new staff while maintaining confidentiality and adherence to policies.

The role emphasizes teamwork, flexible scheduling, and professional communication while representing Fifth Third Bank in a positive manner.