Senior CSR/Teller: Customer Experience Lead

Fifth Third Bank; Denver (CO); On-site; USD 36,000 - 46,000; Full time

Job summary

Fifth Third Bank in Denver, NC is seeking a Lead CSR/Teller to provide outstanding customer service, balance daily cash and support the team in delivering financial solutions.

You will partner with the Financial Center Manager, handle referrals, maintain policy knowledge, and train new staff while upholding the bank's values.

This full-time role offers a stable salary, benefits and opportunities to grow within the Retail Banking group.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Strong interpersonal skills and comfort interacting with the public.
• Ability to take initiative and exercise sound judgment.
• Leadership abilities and ability to train new staff.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service and refer customers to the appropriate business partner for a consultative conversation.
• Support risk and compliance by following policies and reporting concerns as needed.
• Collaborate with Financial Center Manager on cash counts and FCA requests.
• Maintain daily office operations and accurate balancing records.
• Assist in training newly hired Customer Service Representatives.

Skills

Customer service

Leadership

Interpersonal skills

Problem solving

Initiative & judgment

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Denver, NC is seeking a Lead CSR/Teller to provide outstanding customer service, balance daily cash and support the team in delivering financial solutions.

You will partner with the Financial Center Manager, handle referrals, maintain policy knowledge, and train new staff while upholding the bank's values.

This full-time role offers a stable salary, benefits and opportunities to grow within the Retail Banking group.