Senior CSR Teller: Customer Experience Leader

Fifth Third Bank, N.A.

Charlotte (NC)

On-site

USD 35,000 - 55,000

Full time

4 days ago

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Job summary

Fifth Third Bank, N.A. in Charlotte, NC is seeking a Lead CSR/Teller to provide exceptional customer service, deepen relationships, and guide customers to suitable banking solutions. The role emphasizes cash handling, confidentiality, and collaboration with the Financial Center Manager.

The position requires strong communication, integrity, and the ability to train new staff while maintaining adherence to policies. Located in Charlotte, NC, the role is full-time with standard banking hours.

Qualifications

High school diploma or GED.
Extensive cash handling experience.
In-depth knowledge of retail policies and procedures.
Ability to interact confidently with the public.
Demonstrates initiative and sound judgment in decisions.
Acts as a leader and resource for customers and platform team.
Flexible scheduling as required.

Responsibilities

Deepen relationships and guide customers to meet financial needs.
Provide follow up to customer questions and resolve issues.
Be responsive with correspondence and keep lines of communication clear.
Maintain customer confidentiality and ethical conduct.
Refer customers to Bankers and business partners for consultative conversations.
Collaborate to ensure accurate cash counts and monthly FCA requests.
Assist in training new Customer Service Representatives.