Customer Experience Associate I – Launch Your CS Career

Socket.dev; Schofield (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO & holidays

Performance bonuses

Training

Health benefits

Job summary

OBE is seeking a Customer Service Representative to deliver excellent service to clients by documenting interactions and processing quotes and orders with accuracy.

You\'ll handle phone inquiries, coordinate with departments, and help ensure on-time delivery by communicating with customers and keeping detailed records. The role emphasizes attention to detail, reliability, and a proactive problem-solving mindset within a team- oriented environment.

Qualifications

• 1-2 years of prior customer service experience.
• Must be at least 18 years of age.
• Must have computer experience and accuracy in numeric input.
• Strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize deadlines; overtime may be required.

Responsibilities

• Maintain knowledge of clients, products and services.
• Document customer interactions and transactions.
• Accurately process quotes and orders via data entry.
• Data entry of orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

Skills

Customer service

Data entry

Attention to detail

Communication

Multitasking

Job description

OBE is seeking a Customer Service Representative to deliver excellent service to clients by documenting interactions and processing quotes and orders with accuracy.

You\'ll handle phone inquiries, coordinate with departments, and help ensure on-time delivery by communicating with customers and keeping detailed records. The role emphasizes attention to detail, reliability, and a proactive problem-solving mindset within a team- oriented environment.