Customer Experience Specialist – Will Call & Orders

Oldcastlebuildingenvelope; Cincinnati (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

PTO & holidays

Bonuses

Job summary

OBE is seeking a Will Call Customer Service Rep to deliver exceptional service to C.R. Laurence customers, and to assist with order processing across multiple channels in a fast-paced setting.

You will maintain product knowledge, build professional relationships, and handle payments while ensuring accurate, timely transactions and courteous communication with customers and internal teams.

Qualifications

• 1 year of office support experience in a customer service role.
• Ability to work in a fast-paced, team environment.
• Organized and able to keep others organized with ability to prioritize effectively.
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications.
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues.
• Utilizes strong time management and organizational skills to successfully multi-task.
• Maintain business poise and professionalism under stressful situations.
• Handle difficult situations and dissatisfied customers in a calm and professional manner.
• Able to read and perform simple mathematical calculations.

Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner.
• Receive and process payments of Will Call customers as well as over the phone.
• Answer multi-line telephone in a professional manner.
• Face to face customers interactions.
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
• Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests.
• Customer database management - Maintain records of customer interactions, process customer accounts and file documents.
• Other duties as assigned.

Skills

Customer service

Office support

Time management

Communication

Teamwork

Prioritization

Multi-tasking

Professionalism

Education

High School diploma or equivalent

Job description

OBE is seeking a Will Call Customer Service Rep to deliver exceptional service to C.R. Laurence customers, and to assist with order processing across multiple channels in a fast-paced setting.

You will maintain product knowledge, build professional relationships, and handle payments while ensuring accurate, timely transactions and courteous communication with customers and internal teams.