Automotive Parts Customer Experience Specialist

Holley Performance; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

401(k) match

Paid time off

EAP

Life insurance

Job summary

Holley Performance Brands is seeking a Customer Service Representative for our Bowling Green, KY location. You will manage orders received by phone, email, and online platforms, enter data into our order management systems, and maintain CRM records to ensure accurate, timely responses.

Ideal candidates have 1–3 years in customer service, familiarity with RingCentral and HubSpot, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent (required).
• 1–3 years of customer service or related experience, preferably in a call center, office, or sales support role.
• Experience with RingCentral and HubSpot CRM (preferred).
• Strong data entry and computer skills with a high degree of accuracy.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a professional and courteous phone manner.
• Strong keyboarding and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, adaptability, and a strong work ethic with a “do what it takes” mindset.

Responsibilities

• Manage and process customer orders received via phone, email, and online platforms with accuracy and efficiency.
• Accurately enter customer orders into the internal order management systems
• Maintain customer contact records in our CRM (HubSpot)
• Research and respond to customer inquiries regarding product availability, order status, and service requests.
• Use RingCentral to handle inbound/outbound calls professionally, ensuring a positive customer experience.
• Route complex questions or concerns to the appropriate department for timely resolution.
• Maintain accurate records of customer interactions in HubSpot for tracking and follow-up.
• Collaborate with team members to ensure smooth communication and consistent service delivery.
• Provide backup support to fellow Customer Service Representatives as needed.
• Perform light administrative support (digital filing, document updates, reporting).
• Other duties as assigned.

Skills

RingCentral

HubSpot CRM

Data entry

Multitasking

Communication

Teamwork

Organization

Education

High school diploma or equivalent

Tools

HubSpot CRM

RingCentral

Job description

Holley Performance Brands is seeking a Customer Service Representative for our Bowling Green, KY location. You will manage orders received by phone, email, and online platforms, enter data into our order management systems, and maintain CRM records to ensure accurate, timely responses.

Ideal candidates have 1–3 years in customer service, familiarity with RingCentral and HubSpot, strong communication, and the ability to multitask in a fast-paced environment.