Order & Customer Success Specialist

Genuine Parts Company; Lumberton (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and process orders via phone, fax, email, or walk-in.

The role emphasizes reliability, strong communication, and efficient order management to drive customer satisfaction and repeat business. Responsibilities include coordinating with branches, expediting backorders, sourcing products, and selecting

Formación

• Typically requires a high school diploma or GED.
• 0–3 years of related experience or equivalent combination.
• Ability to work with basic customer inquiries, quotes, and order entry.

Responsabilidades

• Responds to basic customer inquiries regarding products and quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiating price within parameters.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory levels by ordering items as needed for customers.
• Determines cost-effective shipping methods and expedites backorders.
• May handle returns and collaborate with Account Representatives for customer satisfaction.

Conocimientos

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Information processing

Email usage

Internet search

Educación

High school diploma or GED

Herramientas

Business systems

Descripción del empleo

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and process orders via phone, fax, email, or walk-in.

The role emphasizes reliability, strong communication, and efficient order management to drive customer satisfaction and repeat business. Responsibilities include coordinating with branches, expediting backorders, sourcing products, and selecting