Senior CSM: Strategic Executive Partnerships

Oracle

Montgomery (AL)

On-site

USD 93,000 - 187,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Job summary

Oracle is seeking a Sr Customer Success Manager to lead a defined portfolio of high-impact customers within Oracle Health. You will establish executive relationships, drive value realization, and align internal teams to customer priorities to ensure long-term success.

You will monitor health, mitigate risks, and guide cross-functional efforts across product, services, support, and sales to deliver a consistent, high-quality customer experience, with a focus on renewals and expansion

Responsibilities

Develop and maintain relationships with senior customer executives, serving as their trusted advisor on strategy and value realization.
Lead strategic business reviews, roadmap discussions, and long-term planning sessions.
Represent the customer voices within Oracle Health and ensure internal alignment to priorities.
Drive adoption and measurable outcomes aligned to customer goals and contractual commitments.
Monitor customer health, identify risk signals early, and coordinate mitigation plans.
Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive customer experience.
Facilitate resolution of complex issues and ensure timely, high-quality outcomes.
Advocate for customer needs in product planning and innovation discussions.
Develop and execute customer success plans, governance structures, and ensure commitments are met and communicated.