Senior CSM - Mid-Market, AI-Powered Adoption

Juniper Square; Denver (CO); Hybrid; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision care

Life insurance

Mental wellness coverage

Flex Time Off

Paid family leave

Job summary

Juniper Square is seeking an experienced Customer Success professional to manage 60-75 customer accounts in Denver, CO. In this role, you'll drive product adoption and ensure customer satisfaction while using AI tools for efficiency.

The ideal candidate has over 5 years of relevant experience and demonstrates strong project management and communication skills. You will contribute to the evolution of our products based on customer feedback and insights.

Qualifications

• 5+ years of professional experience and 3+ years in customer success management.
• Experience with client communication and leading meetings.
• Demonstrated ability to prioritize tasks and meet goals.

Responsibilities

• Manage a portfolio of 60-75 customer accounts.
• Support customers with product implementation and onboarding.
• Review metrics for product adoption and client satisfaction.

Skills

Customer relationship management

Project management

Communication

Technical competence

AI utilization

Education

Bachelor's degree or equivalent experience

Tools

AI tools

Job description

Juniper Square is seeking an experienced Customer Success professional to manage 60-75 customer accounts in Denver, CO. In this role, you'll drive product adoption and ensure customer satisfaction while using AI tools for efficiency.

The ideal candidate has over 5 years of relevant experience and demonstrates strong project management and communication skills. You will contribute to the evolution of our products based on customer feedback and insights.