AI-Driven CSM for Mid‑Market Growth (Remote)

Juniper Square; United States; Hybrid; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision care

Life insurance

Mental wellness coverage

Flex Time Off

Retirement saving plans

Job summary

Juniper Square is seeking a Customer Success Manager to oversee a portfolio of customer accounts, ensuring satisfaction and driving product adoption. Candidates should have extensive experience in customer success and strong communication skills. The position offers flexibility for remote work and a compensation package that includes a salary ranging from $86,000 to $105,000 based on experience.

Benefits include comprehensive health coverage, paid family leave, professional development stipends, and flexible time off.

Qualifications

• 5+ years of professional experience, 3+ years in customer success management.
• Experience leading client-facing meetings with executives.
• Ability to communicate with clients in both written and verbal forms.

Responsibilities

• Manage a portfolio of 60‑75 existing customer accounts.
• Work on implementation, onboarding, and product adoption.
• Develop knowledge of customer, product, and industry.

Skills

Customer relationship management

Project management

AI utilization

Client communication

Technical subject matter learning

Education

Bachelor's degree or equivalent experience

Job description

Juniper Square is seeking a Customer Success Manager to oversee a portfolio of customer accounts, ensuring satisfaction and driving product adoption. Candidates should have extensive experience in customer success and strong communication skills. The position offers flexibility for remote work and a compensation package that includes a salary ranging from $86,000 to $105,000 based on experience.

Benefits include comprehensive health coverage, paid family leave, professional development stipends, and flexible time off.