Strategic CSM - Scaled Mid-Market (Remote)

Juniper Square; Chicago (IL); À distance; USD 86 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision care for你u

Life insurance

Mental wellness coverage

Fertility and growing family support

Flex Time Off in addition to company

Paid family leave, medical leave, and

Retirement saving plans

Allowance to customize your work and

Annual professional developmentstipnd

Résumé du poste

Juniper Square’s Customer Success team is hiring a Scaled Mid-Market Customer Success Manager to manage a portfolio of 220+ client accounts and ensure health, adoption, and retention across a fast-moving SaaS environment.

You’ll act as a strategic advisor, leveraging AI tools like Claude to accelerate insights, and partner with product and sales to drive expansion while delivering measurable value to customers and the business.

Qualifications

• 3 years of professional experience with at least 2 years in customer success or account management, preferably SaaS.
• Excellent written and verbal communication; clear, concise messaging for diverse audiences.
• Experience handling high volumes of customers with strong time management and prioritization.
• Ability to analyze customer data and performance metrics to derive insights.
• Experience using data/tech to enable customers; familiarity with Salesforce, Outreach, Looker.
• Demonstrated AI usage across core CSM deliverables with context and measurable impact.
• Passion for contributing to customer success with a product or service; adaptable to change.
• Bachelor's degree or equivalent professional experience.

Responsabilités

• Manage a portfolio of 220+ client accounts, guiding them through onboarding and through the customer journey.
• Own success and health by developing strategies to increase customer value and retention.
• Build trust-based relationships using digital and scaled engagement to drive adoption.
• Identify and drive opportunities for retention and expansion within your book of accounts.
• Monitor customer health and usage trends to spot risks and growth opportunities.
• Support renewals and mid-contract escalations; collaborate cross-functionally on expansions.
• Be the voice of the customer, advocating needs and influencing product/process improvements.
• Develop deep knowledge of the customer, product, and industry.
• Apply AI tools (e.g., Claude) to CS workflows for sharper, faster customer readiness.

Connaissances

Strong written and verbal comms

Customer success

Time management

Data analysis

AI in workflows

Formation

Bachelor's degree or equivalent experience

Outils

Salesforce

Outreach

Looker

Description du poste

Juniper Square’s Customer Success team is hiring a Scaled Mid-Market Customer Success Manager to manage a portfolio of 220+ client accounts and ensure health, adoption, and retention across a fast-moving SaaS environment.

You’ll act as a strategic advisor, leveraging AI tools like Claude to accelerate insights, and partner with product and sales to drive expansion while delivering measurable value to customers and the business.