Scaled Mid-Market CSM — Remote & AI-Driven Growth

Juniper Square; United States; Remote; USD 86,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision care for员工及

Life insurance

Mental wellness coverage

Fertility and growing family support

Flex Time Off and company holidays

Paid family leave and medical leave

Retirement saving plans

Home office setup allowance

Annual professional development

Job summary

Juniper Square in the United States is seeking a Scaled Mid-Market Customer Success Manager to steward a portfolio of small and mid-sized clients, driving adoption, retention, and expansion while acting as a strategic advisor to help customers maximize value from Juniper Square’s platform.

As part of the Customer Success organization you’ll leverage digital engagement, AI tools, and cross-functional collaboration to deliver measurable outcomes and high customer satisfaction.

Qualifications

• 3 years of professional experience in customer success or account management.
• Strong written and verbal communication; ability to convey complex information clearly.
• Experience interacting with a high volume of customers with good time management and prioritization.
• Ability to analyze customer data and performance metrics to derive actionable insights.
• Experience using data and technology to drive customer enablement, with Salesforce, Outreach, and Looker.
• Demonstrated ability to learn advanced knowledge on technical matters and grow.
• Consistent, thoughtful use of AI across core CS deliverables to improve quality/speed.
• Passion for contributing to customer success and adapting to change.
• Bachelor's degree or equivalent years of professional experience.

Responsibilities

• Manage a portfolio of 220+ client accounts, leading them through onboarding to renewal.
• Own the success and health of assigned clients, increasing value and retention.
• Build trust-based relationships and drive product adoption and customer satisfaction.
• Identify opportunities for retention and expansion within your book.
• Monitor customer health and usage trends to identify risks and opportunities.
• Support renewal conversations and mid-contract escalations with cross-functional collaboration.
• Advocate for customer needs and influence product/process improvements.
• Develop advanced knowledge of customers, product, and industry.
• Use AI tools as part of your CS workflow to arrive sharper and faster.
• Apply AI across your book and share learnings with the wider team.

Skills

Customer success

Communication

Time management

Data analysis

AI in CS

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Outreach

Looker

Job description

Juniper Square in the United States is seeking a Scaled Mid-Market Customer Success Manager to steward a portfolio of small and mid-sized clients, driving adoption, retention, and expansion while acting as a strategic advisor to help customers maximize value from Juniper Square’s platform.

As part of the Customer Success organization you’ll leverage digital engagement, AI tools, and cross-functional collaboration to deliver measurable outcomes and high customer satisfaction.