Senior CSM - Mid-Market, AI-Powered Adoption

Juniper Square; Dallas (TX); Hybrid; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision care

Life insurance

Mental wellness coverage

Flex Time Off

Paid family leave

Job summary

Juniper Square, located in Dallas, Texas, is looking for a Customer Success Manager to onboard and support customers using their platform. The role involves managing customer accounts, ensuring satisfaction, and collaborating with product teams.

Applicants should have over 5 years of experience, strong communication skills, and a passion for customer success. The position offers a competitive salary range of $86,000 - $105,000 USD and various benefits, including health care, flex time off, and professional development support.

Qualifications

• 5+ years of professional experience and 3+ years in a relevant customer success management role.
• Experience communicating with clients in written and verbal form.
• Experience leading client-facing meetings and presentations.

Responsibilities

• Manage a portfolio of 60-75 existing customer accounts.
• Work with end-users on implementation, onboarding, and renewals.
• Develop advanced knowledge of the customer, product, and industry.

Skills

Customer relationship management

Project management skills

Communication skills

Technical subject matter expertise

AI utilization in customer success

Education

Bachelor's degree or equivalent experience

Job description

Juniper Square, located in Dallas, Texas, is looking for a Customer Success Manager to onboard and support customers using their platform. The role involves managing customer accounts, ensuring satisfaction, and collaborating with product teams.

Applicants should have over 5 years of experience, strong communication skills, and a passion for customer success. The position offers a competitive salary range of $86,000 - $105,000 USD and various benefits, including health care, flex time off, and professional development support.