Senior CSM - Mid-Market, AI-Powered Adoption

Juniper Square; Raleigh (NC); Hybrid; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision care

Life insurance

Mental wellness coverage

Flex Time Off

Paid family leave

Retirement saving plans

Annual professional development stipend

Job summary

Juniper Square is seeking a Customer Success Manager in Raleigh, North Carolina, to oversee a portfolio of customer accounts, ensuring satisfaction and product adoption. You will work closely with customers, utilizing relationship management and project management skills to help them effectively use our platform.

The ideal candidate will have 5+ years of experience in customer success, excellent communication skills, and a passion for customer advocacy. The compensation range is $86,000 - $105,000 USD, with benefits including health coverage and retirement plans.

Qualifications

• 5+ years of professional experience and 3+ years in a customer success management role.
• Experience in client communication and leading meetings with executives.
• Demonstrated ability to thrive in a dynamic work environment.

Responsibilities

• Manage a portfolio of 60-75 customer accounts.
• Support implementation, onboarding, product adoption, and renewals.
• Collaborate with product teams to enhance offerings based on customer feedback.

Skills

Customer relationship management

Project management

Communication skills

AI tools utilization

Education

Bachelor's degree or equivalent experience

Tools

AI tools implementation

Job description

Juniper Square is seeking a Customer Success Manager in Raleigh, North Carolina, to oversee a portfolio of customer accounts, ensuring satisfaction and product adoption. You will work closely with customers, utilizing relationship management and project management skills to help them effectively use our platform.

The ideal candidate will have 5+ years of experience in customer success, excellent communication skills, and a passion for customer advocacy. The compensation range is $86,000 - $105,000 USD, with benefits including health coverage and retirement plans.