Senior CSM — Hospitality & Energy Partnerships

Copeland; Honolulu (HI); Remote; USD 95.000 - 171.000; Vollzeit

Benefits dieser Stelle

Fully remote

Zusammenfassung

Copeland, a global climate technologies company, seeks a Senior Customer Success Manager for the Verdant partnership within the Bueno division. This fully remote role focuses on hospitality customers, transforms the Bueno Platform into measurable energy-saving analytics, and collaborates with Verdant teams to align on priorities and outcomes.

You will own the partnership, build relationships across hotel owners and operators, and drive onboarding, tailored services and proactive support.

Qualifikationen

• 5+ years in customer success, account management or client-facing delivery for B2B software or services, ideally in hospitality or building tech space.
• 3+ years managing multi-level stakeholder relationships including executives, operators and technical teams.
• Experience managing or growing a strategic partnership or channel relationship across organizations with different priorities.
• Working knowledge of HVAC, refrigeration and building systems, energy efficiency, and measurement & verification.
• Strong understanding of built environment and how commercial buildings are operated and maintained.
• Cross-functional remote team collaboration experience.
• Excellent project and task management skills.
• Executive-level communication skills.
• Proactive self-management and ability to travel up to 20%.

Aufgaben

• Own the Verdant partnership as the primary Bueno counterpart, aligning priorities, pipeline, deployments and outcomes.
• Build strong hospitality relationships with owners, asset managers, management companies and brands.
• Lead onboarding of hospitality portfolios to move from signed agreement to live analytics quickly with minimal disruption.
• Deliver tailored services and engineering analysis to solve HVAC, energy, and comfort issues.
• Develop and execute success plans with adoption, expansion and cross-sell opportunities.
• Provide responsive issue support across Bueno and Verdant teams.
• Train property engineering teams and Verdant staff on Bueno features and best practices.
• Gather hospitality feedback to shape roadmap and joint offering.
• Track adoption, retention, satisfaction and energy savings; prepare leadership reports.
• Scale Bueno in the US by building repeatable playbooks for hospitality deployments.

Kenntnisse

Customer success

Stakeholder management

Remote collaboration

Project management

Communication

Tools

CRM software

Jobbeschreibung

Copeland, a global climate technologies company, seeks a Senior Customer Success Manager for the Verdant partnership within the Bueno division. This fully remote role focuses on hospitality customers, transforms the Bueno Platform into measurable energy-saving analytics, and collaborates with Verdant teams to align on priorities and outcomes.

You will own the partnership, build relationships across hotel owners and operators, and drive onboarding, tailored services and proactive support.