Senior CSM - Hospitality & Energy Tech (Remote)

Copeland; Boise (ID); Remote; USD 95.000 - 171.000; Vollzeit

Zusammenfassung

Copeland is seeking a Senior Customer Success Manager to own the Verdant partnership and serve hotel owners, operators and brands. This fully remote US-based role drives energy efficiency, reduces outages and delivers actionable analytics.

You will lead onboarding, tailor services to properties, manage cross-functional teams, monitor adoption and satisfaction, and scale Bueno offerings across the US. Requires 5+ years in customer success and US work authorization.

Qualifikationen

• 5+ years in customer success, account management or client-facing delivery for B2B software or services, ideally in the hospitality, hotel, commercial real estate or building technology space
• 3+ years managing complex, multi-level stakeholder relationships, including executives, operators and technical teams
• Experience managing or growing a strategic partnership or channel relationship, including working across organizations that have different priorities and ways of working
• Working knowledge of HVAC, refrigeration and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V)
• Strong understanding of the built environment and building services, and how commercial buildings are operated and maintained
• Strong ability to work in cross-functional remote teams
• Excellent project and task management skills
• Excellent verbal and written communication, including executive-level presentations
• Demonstrated proactiveness and ability to self-manage
• Must be authorized to work full time in the US
• The ability to travel up to 20%

Aufgaben

• Own the Verdant Partnership: act as the primary Bueno counterpart for Verdant and align priorities, pipeline, deployments and outcomes
• Build strong hospitality relationships with hotel owners, asset managers, management companies and brand-level stakeholders
• Create seamless onboarding experiences for hospitality portfolios and properties, moving from signed agreement to live analytics quickly
• Deliver tailored services and engineering analysis for HVAC, energy waste, and guest comfort improvements
• Plan for customer and partner success with adoption and cross-sell opportunities across portfolios
• Provide responsive issue support across Bueno and Verdant teams to resolve client questions
• Train property engineering teams on Bueno's features and best practices so insights turn into action
• Advocate with customer feedback to product teams to shape the roadmap and the joint offering
• Track adoption, retention, satisfaction, energy savings and partnership health, reporting to leadership
• Help scale Bueno in the US with repeatable playbooks and expanding responsibilities

Kenntnisse

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Remote teamwork

HVAC knowledge

Energy efficiency

Communication

Project management

Travel readiness

US work authorization

Jobbeschreibung

Copeland is seeking a Senior Customer Success Manager to own the Verdant partnership and serve hotel owners, operators and brands. This fully remote US-based role drives energy efficiency, reduces outages and delivers actionable analytics.

You will lead onboarding, tailor services to properties, manage cross-functional teams, monitor adoption and satisfaction, and scale Bueno offerings across the US. Requires 5+ years in customer success and US work authorization.