Remote Senior CSM: Hospitality & Partner Success

Copeland; Montpelier (VT); Remote; USD 95.000 - 171.000; Vollzeit

Zusammenfassung

Copeland is seeking a Senior Customer Success Manager to own the Verdant partnership and drive value for hospitality customers. You will build a joint success plan with Verdant leadership, onboard new hotel portfolios, and deliver tailored analytics to reduce energy use while improving comfort and reliability.

You will manage multi-stakeholder relationships, train teams, gather feedback for product roadmaps, and coordinate across Bueno and Verdant to scale outcomes across portfolios in the US.

Qualifikationen

• 5+ years in customer success, account management or client-facing delivery for B2B software or services, ideally in hospitality, hotel, CRE or building tech space.
• 3+ years managing complex multi-level stakeholder relationships including executives, operators and technical teams.
• Experience managing or growing a strategic partnership or channel relationship across organizations with different priorities.
• Working knowledge of HVAC, refrigeration and other building systems, energy efficiency, energy calculations and M&V.
• Strong understanding of built environment and building services, and how commercial buildings are operated and maintained.

Aufgaben

• Own the Verdant Partnership: act as Bueno counterpart for Verdant, build a joint success plan, align priorities and deployments.
• Develop trusted relationships with hotel owners, asset managers and brands, understand goals and position Bueno as part of the solution.
• Lead onboarding of new hospitality portfolios and properties to move from signed agreement to live analytics quickly.
• Deliver engineering analysis and reporting solving problems such as HVAC and refrigeration faults and energy waste.
• Develop and execute success plans with client objectives, identify adoption and expansion opportunities across portfolios.
• Serve as escalation point for client questions and work across Bueno and Verdant to resolve issues.
• Train property engineering teams on Bueno's features and best practices for on-site action.
• Gather hospitality feedback to shape roadmap and joint offering with product teams.
• Monitor adoption, retention, satisfaction and energy savings; prepare executive summaries.
• Improve tools and processes to scale Bueno in the US.

Kenntnisse

Customer success

Account management

Stakeholder management

HVAC/R knowledge

Cross-functional teamwork

Communication

Jobbeschreibung

Copeland is seeking a Senior Customer Success Manager to own the Verdant partnership and drive value for hospitality customers. You will build a joint success plan with Verdant leadership, onboard new hotel portfolios, and deliver tailored analytics to reduce energy use while improving comfort and reliability.

You will manage multi-stakeholder relationships, train teams, gather feedback for product roadmaps, and coordinate across Bueno and Verdant to scale outcomes across portfolios in the US.