Senior Hospitality Success Lead

Copeland; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Copeland, a leader in climate technologies, seeks a Senior Customer Success Manager to own the Verdant partnership and drive hospitality outcomes. You will build trusted hotel-level relationships, onboard portfolios to real-time analytics, and deliver tailored services to reduce energy waste while maintaining guest comfort.

You will collaborate across Bueno and Verdant teams, train hotel staff, and shape the roadmap with hospitality feedback.

Qualifications

• 5+ years in customer success or B2B account delivery.
• Experience handling executives and multi-level stakeholders.
• Knowledge of HVAC/building systems and energy efficiency.
• Authorized to work in the US and willing to travel 20%.

Responsibilities

• Own the Verdant Partnership and align priorities across Bueno and Verdant.
• Build strong hospitality relationships with hotel owners, operators and brands.
• Lead onboarding of hospitality portfolios to live analytics with minimal disruption.
• Deliver tailored services and reporting addressing HVAC energy waste and comfort.
• Plan and execute customer success strategies with adoption and cross-sell opportunities.
• Provide responsive issue support across Bueno and Verdant teams.
• Train property engineering teams on Bueno's features and best practices.
• Gather hospitality feedback to influence roadmap and joint offerings.
• Track adoption, retention and energy savings; prepare executive summaries.
• Scale Bueno in the US by building repeatable playbooks for deployments.

Skills

Customer success

Account management

Channel partnerships

HVAC knowledge

Cross-functional teams

Project management

Executive communication

Travel up to 20%

Job description

Copeland, a leader in climate technologies, seeks a Senior Customer Success Manager to own the Verdant partnership and drive hospitality outcomes. You will build trusted hotel-level relationships, onboard portfolios to real-time analytics, and deliver tailored services to reduce energy waste while maintaining guest comfort.

You will collaborate across Bueno and Verdant teams, train hotel staff, and shape the roadmap with hospitality feedback.