Senior Customer Success Manager – Hospitality Partnerships

Copeland; Augusta (ME); Remote; USD 95.000 - 171.000; Vollzeit

Zusammenfassung

Copeland seeks a Senior Customer Success Manager to own the Verdant partnership and lead customer success for hospitality clients across the Bueno platform. This fully remote role coordinates with Verdant, Bueno teams, and hotel partners to align goals and deliver measurable energy savings.

You will build trusted relationships with hotel owners, operators and brands, tailor onboarding, and drive adoption of analytics that reduce energy use while maintaining guest comfort.

Qualifikationen

• 5+ years in customer success or account management for B2B software/services.
• 3+ years managing multi-level stakeholder relationships.
• Experience managing strategic partnerships or channels.
• Working knowledge of HVAC, building systems and energy efficiency.
• Strong cross-functional remote team collaboration.
• Excellent executive-level communication.
• Must be authorized to work full time in the US.
• The ability to travel up to 20%.

Aufgaben

• Own the Verdant Partnership: Act as the primary Bueno counterpart for Verdant. Build a joint success plan, run regular working sessions with Verdant leadership, sales and delivery teams, and keep both organizations aligned on priorities, pipeline, deployments and outcomes.
• Build Strong Hospitality Relationships: Develop trusted relationships with hotel owners, asset managers, management companies and brand-level stakeholders, as well as general managers, chief engineers and facilities teams on property.
• Create Seamless Onboarding Experiences: Lead onboarding of new hospitality portfolios and properties, working with sales, product, services and Verdant to move from signed agreement to live, valuable analytics quickly and with minimal disruption to hotel operations.
• Deliver Tailored Services and Support: Understand each property's equipment, operations and occupancy patterns, and deliver engineering analysis and reporting that solves real problems, such as HVAC and refrigeration faults, energy waste, and comfort issues.
• Plan for Customer and Partner Success: Develop and execute success plans aligned with client objectives. Identify adoption, expansion and cross-sell opportunities across portfolios, hand them to the account management team.
• Provide Responsive Issue Support: Serve as the escalation point for client questions and issues beyond monitoring; work across Bueno and Verdant to resolve them promptly.
• Empower with Training and Education: Train property teams on Bueno's features so insights turn into action on site.
• Advocate with Customer Feedback: Bring hospitality requirements to product teams to shape roadmap.
• Track and Report Performance: Monitor adoption, retention, satisfaction and energy savings; prepare executive summaries.
• Help Scale Bueno in the US: Improve tools and processes and create repeatable playbooks.

Kenntnisse

Customer success

Stakeholder management

Partnership management

Building systems knowledge

Remote collaboration

Executive communication

US work authorization

Jobbeschreibung

Copeland seeks a Senior Customer Success Manager to own the Verdant partnership and lead customer success for hospitality clients across the Bueno platform. This fully remote role coordinates with Verdant, Bueno teams, and hotel partners to align goals and deliver measurable energy savings.

You will build trusted relationships with hotel owners, operators and brands, tailor onboarding, and drive adoption of analytics that reduce energy use while maintaining guest comfort.