Senior Customer Success Manager - Hospitality Partnerships

Copeland; Salem (OR); Remote; USD 95.000 - 171.000; Vollzeit

Zusammenfassung

Copeland is seeking a Senior Customer Success Manager to own the Verdant‑Hotel partnership and ensure hospitality clients realize energy savings through the Bueno Platform.

You will build trusted relationships with hotel owners and operators, onboard new portfolios, and deliver tailored analytics while coordinating with Bueno and Verdant teams. This remote US role requires 5+ years in customer success and travel up to 20%.

Qualifikationen

• 5+ years in customer success, account management or client‑facing delivery for B2B software or services.
• 3+ years managing complex, multi‑level stakeholder relationships, including executives, operators and technical teams.
• Experience managing or growing a strategic partnership or channel relationship, across organizations with different priorities.

Aufgaben

• Own the Verdant Partnership as the primary Bueno counterpart for Verdant.
• Build trusted hospitality relationships with hotel owners, asset managers, management companies and brands.
• Lead onboarding of new hospitality portfolios and properties to move from signed agreement to live analytics quickly.
• Deliver engineering analysis and reporting addressing HVAC, energy waste and guest comfort issues.
• Develop and execute success plans aligned with client and partner objectives; identify adoption and cross‑sell opportunities.
• Serve as the escalation point for client questions and issues and coordinate across Bueno and Verdant teams.
• Train property engineering teams and Verdant staff on Bueno features and best practices.
• Gather hospitality feedback and push requirements to product teams to shape the roadmap.
• Monitor adoption, retention, satisfaction and energy savings; prepare executive summaries for leadership.
• Scale Bueno in the US by building repeatable playbooks for hospitality deployments.

Kenntnisse

Customer success

Account management

B2B software

Hospitality industry knowledge

Cross-functional collaboration

Jobbeschreibung

Copeland is seeking a Senior Customer Success Manager to own the Verdant‑Hotel partnership and ensure hospitality clients realize energy savings through the Bueno Platform.

You will build trusted relationships with hotel owners and operators, onboard new portfolios, and deliver tailored analytics while coordinating with Bueno and Verdant teams. This remote US role requires 5+ years in customer success and travel up to 20%.