Senior Customer Success Manager - Hospitality & Energy

Copeland; Juneau (AK); Remote; USD 95.000 - 171.000; Vollzeit

Zusammenfassung

Copeland is seeking a Senior Customer Success Manager to own the Verdant partnership and lead customer success initiatives for hotel and hospitality customers. The role focuses on building trusted relationships, onboarding properties, delivering tailored energy analytics, and driving value through adoption and cross‑sell opportunities.

You will train property teams, gather client feedback for product teams, and ensure seamless collaboration between Bueno and Verdant to scale in the US.

Qualifikationen

• 5+ years in customer success, account management or client-facing delivery for B2B software or services.
• 3+ years managing complex, multi-level stakeholder relationships.
• Experience managing or growing a strategic partnership or channel relationship.
• Working knowledge of HVAC, refrigeration and other building systems.
• Strong understanding of the built environment and building services.
• Strong ability to work in cross-functional remote teams.
• Excellent project and task management skills.
• Excellent verbal and written communication, including executive-level presentations.
• Must be authorized to work full time in the US.
• The ability to travel up to 20%.

Aufgaben

• Own the Verdant Partnership as Bueno's primary counterpart for Verdant; align priorities and deployments.
• Develop trusted hospitality relationships with owners, asset managers and brands.
• Lead onboarding of hospitality portfolios to deploy analytics quickly with minimal disruption.
• Deliver engineering analysis and reporting addressing HVAC, energy waste and comfort.
• Develop and execute success plans; identify adoption and cross-sell opportunities.
• Provide responsive issue support across Bueno and Verdant.
• Train property engineering teams and Verdant staff on Bueno features.
• Gather hospitality feedback to inform roadmap and joint offering.
• Monitor adoption, retention, satisfaction, energy savings and partnership health.
• Scale Bueno in the US with repeatable playbooks.

Kenntnisse

Customer success

Stakeholder mgmt

Partnership mgmt

HVAC knowledge

Cross-functional work

Executive presentations

Jobbeschreibung

Copeland is seeking a Senior Customer Success Manager to own the Verdant partnership and lead customer success initiatives for hotel and hospitality customers. The role focuses on building trusted relationships, onboarding properties, delivering tailored energy analytics, and driving value through adoption and cross‑sell opportunities.

You will train property teams, gather client feedback for product teams, and ensure seamless collaboration between Bueno and Verdant to scale in the US.