Senior CSM: Cross‑Functional Security & Adoption

ServiceNow; San Diego (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

Armis in San Diego seeks a Sr CSM to bridge customers with product, engineering, sales, and executive stakeholders. You will own a portfolio of post-sale customers, craft success plans aligned to security objectives, and drive adoption and value realization across the platform.

The role requires deep IT security knowledge, strong cross-functional collaboration, and the ability to guide customers through deployment while mitigating risks and identifying renewal opportunities.

Qualifications

• 5+ years in service delivery or technical account management in post-sales or pre-sales environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where time creates value.
• 3+ years in IT, security, healthcare technology, or similar environments.
• 7+ years in network engineering, architecture, support, or design.
• 7+ years in a Customer Success/Technical Account Manager or related customer-facing technical role.
• Bachelor’s degree in CS/IS or related field, or relevant certifications (CISSP, Security+, CEH).
• Experience mentoring or enabling other CSMs and strong communication across audiences.

Responsibilities

• Serve as the business liaison between the customer and cross-functional teams.
• Own a portfolio of customers as the primary contact following the sale.
• Build and maintain a success plan for each account tied to security objectives and drive it to completion.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Guide customers through adoption and configuration so their teams can operate the platform independently.
• Identify risk early, drive mitigation, and engage specialists when deeper expertise is required.
• Partner with Sales on renewal readiness and surface growth opportunities as needs evolve.
• Design and improve the scaled programs the segment runs on, and mentor CSMs joining the team.
• Act as the customer advocate within Armis, coordinating across teams to meet objectives.

Skills

CSM/TAM

Portfolio management

Executive communication

Cross-functional collaboration

IT security knowledge

OT/ICS networks

Education

Bachelor in CS/IS or related certs

CISSP/Security+/CEH

Job description

Armis in San Diego seeks a Sr CSM to bridge customers with product, engineering, sales, and executive stakeholders. You will own a portfolio of post-sale customers, craft success plans aligned to security objectives, and drive adoption and value realization across the platform.

The role requires deep IT security knowledge, strong cross-functional collaboration, and the ability to guide customers through deployment while mitigating risks and identifying renewal opportunities.