Senior Customer Success Manager (Armis/ Veza)

ServiceNow; San Diego (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

Armis in San Diego seeks a Sr CSM to bridge customers with product, engineering, sales, and executive stakeholders. You will own a portfolio of post-sale customers, craft success plans aligned to security objectives, and drive adoption and value realization across the platform.

The role requires deep IT security knowledge, strong cross-functional collaboration, and the ability to guide customers through deployment while mitigating risks and identifying renewal opportunities.

Qualifications

• 5+ years in service delivery or technical account management in post-sales or pre-sales environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where time creates value.
• 3+ years in IT, security, healthcare technology, or similar environments.
• 7+ years in network engineering, architecture, support, or design.
• 7+ years in a Customer Success/Technical Account Manager or related customer-facing technical role.
• Bachelor’s degree in CS/IS or related field, or relevant certifications (CISSP, Security+, CEH).
• Experience mentoring or enabling other CSMs and strong communication across audiences.

Responsibilities

• Serve as the business liaison between the customer and cross-functional teams.
• Own a portfolio of customers as the primary contact following the sale.
• Build and maintain a success plan for each account tied to security objectives and drive it to completion.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Guide customers through adoption and configuration so their teams can operate the platform independently.
• Identify risk early, drive mitigation, and engage specialists when deeper expertise is required.
• Partner with Sales on renewal readiness and surface growth opportunities as needs evolve.
• Design and improve the scaled programs the segment runs on, and mentor CSMs joining the team.
• Act as the customer advocate within Armis, coordinating across teams to meet objectives.

Skills

CSM/TAM

Portfolio management

Executive communication

Cross-functional collaboration

IT security knowledge

OT/ICS networks

Education

Bachelor in CS/IS or related certs

CISSP/Security+/CEH

Job description

• The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others
• Own a portfolio of customers as the primary point of contact following the sale
• Build and maintain a success plan for each account tied to their security objectives, and drive it to completion
• Understand customer use cases and provide recommendations that improve security posture and platform utilization
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Guide customers through adoption and configuration so their teams can operate the platform independently
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise
• Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve
• Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts
• Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

• 5 or more years of experience in service delivery or technical account management in post‑sales or pre‑sales environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• 7+ or more years of experience in network engineering, architecture, support, or design
• 7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
• Experience mentoring or enabling other CSMs, formally or informally
• Strong communication and presentation skills across technical and executive audiences
• A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
• Hands‑on use of AI tools in daily work, and the ability to learn new technology quickly
• Portuguese working proficiency
• Experience in a scaled or digital customer success model
• Experience securing IT, IoT, or healthcare systems
• Knowledge of healthcare or ICT devices, manufacturers, or applications