Senior CSM – AI-Driven Security & Adoption Leader
ServiceNow
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Benefits offered by this job
Job summary
ServiceNow in the United States is seeking a Sr CSM to serve as the business liaison between customers and cross-functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.
You will own a portfolio of customers as the primary point of contact, build and maintain a success plan tied to security objectives, guide customers through adoption, and ensure deployments align with key use cases while driving renewal readiness and growth
Qualifications
- Bachelor's degree in CS or related field
- 7+ years in Customer Success or technical account management
- 7+ years in network engineering/architecture
- 5+ years in service delivery or TAM
- 3+ years in IT or security/healthcare tech
- Familiarity with OT/ICS networks
- Experience mentoring other CSMs
- Strong AI tool usage
Responsibilities
- Own a portfolio of customers as primary contact
- Build and maintain a success plan aligned to security objectives
- Advise on use cases to improve security posture and platform use
- Ensure deployment and configuration meet business use cases
- Guide adoption and empower customer teams to operate the platform
- Stay current on third-party integrations with Armis in customer environments
- Partner with Sales on renewal readiness and growth opportunities
- Develop scalable programs and reusable playbooks for the team
Skills
Education
Job description
ServiceNow in the United States is seeking a Sr CSM to serve as the business liaison between customers and cross-functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.
You will own a portfolio of customers as the primary point of contact, build and maintain a success plan tied to security objectives, guide customers through adoption, and ensure deployments align with key use cases while driving renewal readiness and growth
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