Strategic CSM — Onboarding, Adoption & Upsell (B2B SaaS)

SpotDraft; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Brilliant teammates

Expand network

Real impact

Ambitious environment

Job summary

SpotDraft is seeking a Customer Success Manager to own activation, onboarding, and retention for enterprise-level clients in a B2B SaaS environment. You will lead adoption initiatives, run governance-driven workshops with executives, and map success metrics across customer portfolios.

You will partner with product and sales teams to drive renewal outcomes, identify upsell opportunities, and craft strategic programs with measurable goals. A growth mindset and collaborative attitude are required.

Qualifications

• 3+ years of experience as a customer success manager in B2B SaaS, enterprise-level customers preferred.
• Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, and the product vision & roadmap.
• Team-first mentality and growth mindset are essential.

Responsibilities

• Own activation, onboarding, and retention for a portfolio of customers.
• Develop program plans with measurable goals, governance, and success metrics.
• Lead workshops and complex deployment initiatives with multiple senior stakeholders.
• Conduct Business Reviews with economic sponsors, program managers, and business stakeholders to review results and align on strategy.
• Build and manage relationships across your portfolio to ensure renewal and success.
• Proactively monitor customer health indicators and renewal dates to drive joint outcomes.

Skills

Presentation skills

Organizational skills

Communication skills

C-level facilitation

Job description

SpotDraft is seeking a Customer Success Manager to own activation, onboarding, and retention for enterprise-level clients in a B2B SaaS environment. You will lead adoption initiatives, run governance-driven workshops with executives, and map success metrics across customer portfolios.

You will partner with product and sales teams to drive renewal outcomes, identify upsell opportunities, and craft strategic programs with measurable goals. A growth mindset and collaborative attitude are required.