Customer Success Manager (CSM)

Remarcable, Inc.; Omaha (NE); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision (company-paid

401(k) with company match

2 weeks PTO + 56 hrs sick in year 1

Bonus potential

Series A growth trajectory

Job summary

Remarcable, Inc. is seeking a Customer Success Manager to own the post-onboarding relationship for a dedicated book of business in a fast-growing cloud platform serving MEP contractors.

You will drive retention, expansion, and real business value for contractor clients, leading QBRs/EBRs, monitoring health in Totango/Salesforce, and proactively addressing issues before renewal dates. Strong CRM discipline and a proactive Ownership mindset are essential.

Qualifications

• 5+ years in B2B SaaS CS or Account Management.
• You've managed a book of business and know what it takes to retain and grow complex accounts; construction industry experience is a meaningful plus.
• Systems-minded.
• Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
• Proactive by default.
• You don't wait for a customer to raise a flag. You intervene before problems become crises.
• Fluent across audiences.
• You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
• Owner's mentality.
• You treat your book of business like your own company — focused on high-impact work, not busy work.

Responsibilities

• Drive value realization.
• Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
• Protect and grow ARR.
• Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
• Expand accounts.
• Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
• Feed product insight.
• Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Skills

B2B SaaS CS

Account Management

Systems-minded

Salesforce

Totango

Proactive

CRM discipline

Cross-functional

Procurement ROI

Ownership mindset

Tools

Salesforce

Totango

Job description

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

What You'll Do

• Drive value realization

• Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.

• Protect and grow ARR

• Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.

• Expand accounts

• Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.

• Feed product insight

• Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Who You Are

• 5+ years in B2B SaaS CS or Account Management

• You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.

• Systems-minded

• Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.

• Proactive by default

• You don't wait for a customer to raise a flag. You intervene before problems become crises.

• Fluent across audiences

• You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.

• Owner's mentality

• You treat your book of business like your own company — focused on high-impact work, not busy work.

Compensation and Benefits

• Medical, dental & vision (company-paid for employee coverage)

• STD & group life (company-paid), voluntary LTD

• 401(k) with company match

• 2 weeks PTO + 56 hrs sick in year 1

• Bonus potential

• Series A growth trajectory

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