Senior AI Adoption & Strategy CSM

Relativity; Michigan; Hybride; USD 82 000 - 124 000; Plein temps

Avantages offerts par ce poste

Hybrid/Remote work

Bonus potential

Career growth opportunities

Résumé du poste

Relativity is seeking a Senior Customer Success Manager in the United States to own outcomes for a portfolio of large, complex accounts and drive ROI through AI-enabled workflows. You will lead multi-use case adoption, advise on AI governance, and elevate executive sponsorship across high-stakes conversations.

You will partner with product, sales, and enablement to expand value, forecast renewal dynamics, and surface growth opportunities while guiding governance and risk management in a

Qualifications

• Minimum 5–8 years in Customer Success, Consulting, or Account Management with enterprise relationship ownership.
• Proven track record of driving measurable customer outcomes.
• Excellent data-driven storytelling for executive audiences.
• Executive presence with ability to lead high-stakes conversations.

Responsabilités

• Own outcomes end-to-end for a portfolio of large/complex accounts.
• Lead AI adoption and change-management initiatives at account level.
• Drive risk identification, renewal dynamics, and growth opportunities.
• Build executive relationships and run tailored business reviews.

Connaissances

Account Management

Collaboration

Communication

Customer Advocacy

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Outils

Gainsight

Salesforce

Description du poste

Relativity is seeking a Senior Customer Success Manager in the United States to own outcomes for a portfolio of large, complex accounts and drive ROI through AI-enabled workflows. You will lead multi-use case adoption, advise on AI governance, and elevate executive sponsorship across high-stakes conversations.

You will partner with product, sales, and enablement to expand value, forecast renewal dynamics, and surface growth opportunities while guiding governance and risk management in a