Senior CS Ops Lead — Digital Adoption & AI Solutions

NVIDIA Corporation

Santa Clara (CA)

On-site

USD 176,000 - 276,000

Full time

9 days ago

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Job summary

NVIDIA Corporation is seeking an innovative Senior Customer Success Operations Manager to scale the CS operating model with digital solutions that improve customer and partner adoption and value realization.

You will translate strategy into scalable operational solutions, work with CS Strategy, Insights, Engineering, IT, Product, and Sales Ops to deliver production-grade capabilities that enhance adoption and engagement across NVIDIA platforms.

Qualifications

BS degree or equivalent experience.
12+ years in Customer Success ops, solutions or related roles.
Ability to translate complex processes into scalable digital solutions.
Hands-on design and implementation of scalable CS workflows and automation.
Experience with enterprise tech initiatives across orgs.
Familiarity with Generative AI, AI agents, workflows, and SaaS platforms.

Responsibilities

Develop deep understanding of CS adoption processes, systems, and data.
Translate adoption strategies into scalable digital solutions and requirements.
Determine how data and adoption signals can enable digital journeys.
Collaborate with Sales Ops, IT, Product, and other teams to deploy workflows.
Build digital CS experiences and assets, including videos and autmations.
Evaluate digital solutions using AI and automation to improve onboarding and engagement.
Partner with Engineering and external partners for production-ready solutions.