Senior Customer Success Operations Manager

NVIDIA Corporation; Santa Clara (CA); On-site; USD 176,000 - 276,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA Corporation is seeking an innovative Senior Customer Success Operations Manager to scale the CS operating model with digital solutions that improve customer and partner adoption and value realization.

You will translate strategy into scalable operational solutions, work with CS Strategy, Insights, Engineering, IT, Product, and Sales Ops to deliver production-grade capabilities that enhance adoption and engagement across NVIDIA platforms.

Qualifications

• BS degree or equivalent experience.
• 12+ years in Customer Success ops, solutions or related roles.
• Ability to translate complex processes into scalable digital solutions.
• Hands-on design and implementation of scalable CS workflows and automation.
• Experience with enterprise tech initiatives across orgs.
• Familiarity with Generative AI, AI agents, workflows, and SaaS platforms.

Responsibilities

• Develop deep understanding of CS adoption processes, systems, and data.
• Translate adoption strategies into scalable digital solutions and requirements.
• Determine how data and adoption signals can enable digital journeys.
• Collaborate with Sales Ops, IT, Product, and other teams to deploy workflows.
• Build digital CS experiences and assets, including videos and autmations.
• Evaluate digital solutions using AI and automation to improve onboarding and engagement.
• Partner with Engineering and external partners for production-ready solutions.

Skills

Customer Success

Workflow automation

AI agents

CRM integrations

Cross-functional collaboration

Data architectures

Education

BS degree or equivalent experience

Tools

ServiceNow

CRM platforms

APIs

Job description

We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization. In this hands‑on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production‑grade capabilities that enhance customer and partner adoption and engagement.

What you'll be doing:

• Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
• Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
• Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
• Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
• Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self‑service resources.
• Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
• Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.

What we need to see:

• BS degree or equivalent experience
• 12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
• Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
• Hands‑on experience designing and implementing scalable Customer Success or post‑sales workflows, automations, and technology‑enabled experiences.
• Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
• Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
• Excellent communication, partner coordination, analytical, and problem‑solving skills!

Ways to stand out from the crowd:

• Background with NVIDIA AI technologies and platforms.
• Experience with ServiceNow or similar Customer Success workflow platforms.
• MS in Computer Science or equivalent experience in a related professional background.

If you're creative and autonomous

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

The base salary range is 176,000 USD - 276,000 USD.

• You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until October 30, 2026.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

NVIDIA pioneered accelerated computing. Today, our AI infrastructure powers global intelligence, transforming every industry. Learn more about NVIDIA.