Senior Customer Success Operations Manager

NVIDIA; United States; On-site; USD 176,000 - 276,000; Full time

Benefits offered by this job

Equity

Job summary

NVIDIA Corporation seeks a Senior Customer Success Operations Manager to scale our CS model through scalable digital solutions that boost platform adoption and value realization.

This hands-on role leads Digital Customer Success efforts, translating strategy into production-ready workflows and assets while partnering with Engineering, Product, IT, Sales Ops, and external partners to deliver scalable journeys that drive adoption and business impact.

Qualifications

• BS degree or equivalent experience.
• 12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, or similar roles.
• Understanding of enterprise platforms, data architectures, and scalable digital solutions.
• Hands-on experience designing scalable post-sales workflows and automation.
• Experience with AI, CRM integrations, APIs, and enterprise SaaS platforms.
• Excellent communication and problem-solving skills.

Responsibilities

• Develop deep understanding of adoption processes, systems, workflows, and data structures to scale post-sales journeys.
• Partner to translate adoption strategies into scalable digital solutions and technical requirements.
• Determine how systems and data can automate digital customer journeys.
• Design and deploy CS workflows and digital capabilities across enterprise systems.
• Build assets like videos, prototypes, lightweight automations, and self-service resources.
• Evaluate digital solutions using AI agents and automation to improve onboarding and engagement.

Skills

Customer Success Ops

Automation

AI agents

CRM integrations

Data analytics

Cross-functional collaboration

Education

Bachelor's degree or equivalent

MS in Computer Science or related field

Tools

ServiceNow

CRM systems

APIs

Workflow automation

Job description

We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.

In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.

What you'll be doing:

• Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
• Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
• Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
• Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
• Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
• Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
• Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.

What we need to see:

• BS degree or equivalent experience
• 12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
• Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
• Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
• Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
• Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
• Excellent communication, partner coordination, analytical, and problem-solving skills!

Ways to stand out from the crowd:

• Background with NVIDIA AI technologies and platforms.
• Experience with ServiceNow or similar Customer Success workflow platforms.
• MS in Computer Science or equivalent experience in a related professional background.

NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 176,000 USD - 276,000 USD.

You will also be eligible for equity and benefits .

Applications for this job will be accepted at least until October 30, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.