Senior CS Director, Pharmaceutical Brands — Remote & Equity

PrescriberPoint; Northern (KY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Remote stipend

Annual education budget

Open PTO

Job summary

PrescriberPoint is seeking a Sr. Customer Success Director to lead its largest pharmaceutical brand relationships in the United States.

You will own a strategic portfolio, set service standards, and drive revenue retention and expansion while coordinating with brand, marketing, market access, and digital teams. You will translate complex data into actionable client insights, shepherd cross-functional initiatives, and shape scalable CS processes.

Qualifications

• 10+ years in customer success, account management, or sales related to pharma.
• Experience servicing pharmaceutical manufacturers.
• Proven ability to expand strategic client accounts.

Responsibilities

• Lead a portfolio of top-tier pharmaceutical brand clients and grow revenue.
• Develop and execute customer success strategies aligned with client goals.
• Oversee delivery, timelines, and client training and support.
• Provide data-driven reports on client health and performance.
• Mentor CS managers and build scalable playbooks.

Skills

Strategic account management

Relationship building

Cross-functional collaboration

Data interpretation

Executive communication

Education

Bachelor's degree in Business, Marketing, Life Sciences, or related field

MBA or advanced degree preferred

Tools

Salesforce

CRM software

Job description

PrescriberPoint is seeking a Sr. Customer Success Director to lead its largest pharmaceutical brand relationships in the United States.

You will own a strategic portfolio, set service standards, and drive revenue retention and expansion while coordinating with brand, marketing, market access, and digital teams. You will translate complex data into actionable client insights, shepherd cross-functional initiatives, and shape scalable CS processes.