Strategic Customer Success Director — Pharma & Agencies

F-Prime Capital; New Jersey; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance-Based Bonuses

Generous Leave Policy

Flexible Working Hours

Health Care Benefits

401(k) + 4% Matching

Extensive Paid Parental Leave

Job summary

Doceree is seeking a Manager/Director of Customer Success in the New Jersey area to lead strategic relationships with pharma brands and agency partners. You will own the full client lifecycle, onboarding, implementation, and renewal while driving measurable outcomes.

Lead cross-functional teams in Sales, Ad Ops and Product to define success metrics, scale CS playbooks, and ensure exceptional customer experiences that contribute to retention and revenue growth.

Qualifications

• 6+ years in Customer Success or related roles in a high-growth setting.
• Enterprise client management with revenue retention and expansion experience.
• Strong understanding of healthcare marketing dynamics and analytics.

Responsibilities

• Own end-to-end client lifecycle from onboarding to renewal and expansion.
• Define and track KPIs for satisfaction, adoption and growth.
• Develop CS processes, playbooks and reporting frameworks for consistency.
• Act as main advisor to strategic pharma and media agency clients.
• Collaborate with Sales, Ad Ops and Product to drive client value.
• Identify growth opportunities and design campaigns using Doceree platform.

Skills

Customer Success

Account Management

Client Relationships

Enterprise Accounts

Healthcare Pharma experience

Data & Analytics

Education

Bachelor's degree in related field

Job description

Doceree is seeking a Manager/Director of Customer Success in the New Jersey area to lead strategic relationships with pharma brands and agency partners. You will own the full client lifecycle, onboarding, implementation, and renewal while driving measurable outcomes.

Lead cross-functional teams in Sales, Ad Ops and Product to define success metrics, scale CS playbooks, and ensure exceptional customer experiences that contribute to retention and revenue growth.