Senior CS Director, Pharma SaaS | Remote & Equity

PrescriberPoint; United States; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Remote stipend

Education budget

Job summary

PrescriberPoint in the United States is seeking a Senior Director of Customer Success to own the largest pharmaceutical brand relationships and set the standard for service delivery.

You will lead a portfolio of manufacturers, build trusted cross-functional partnerships across brand, marketing, market access, and digital teams, and drive retention and expansion while translating data into actionable insight.

Qualifications

• Bachelor's degree in Business, Marketing, Life Sciences, or related field.
• MBA or advanced degree preferred.
• 10+ years in customer success or account management in pharma/SaaS.
• HealthTech startup experience is a big plus.

Responsibilities

• Manage top-tier pharmaceutical brand client relationships.
• Drive retention and growth through strategic account reviews.
• Coordinate with sales, product, and marketing to align solutions.
• Develop scalable CS playbooks and enablement tools.
• Provide data-driven insights and client-facing reporting.

Skills

Customer success leadership

Account management

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Life Sciences

MBA or advanced degree preferred

Job description

PrescriberPoint in the United States is seeking a Senior Director of Customer Success to own the largest pharmaceutical brand relationships and set the standard for service delivery.

You will lead a portfolio of manufacturers, build trusted cross-functional partnerships across brand, marketing, market access, and digital teams, and drive retention and expansion while translating data into actionable insight.