Senior CRM Strategy Lead – Remote (Contract-to-Hire)

Patriot Talent Solutions; Knoxville (TN); Remote; USD 120,000 - 180,000; Full time

Job summary

Patriot Talent Solutions is seeking a Senior Manager of CRM to provide strategic and operational leadership for an enterprise CRM environment including Salesforce and Microsoft Dynamics 365. The role emphasizes leadership, stakeholder management, CRM strategy, and technical oversight rather than day-to-day development.

This contract-to-hire, remote opportunity supports teams across U.S. time zones and will require collaboration with a globally distributed group.

Qualifications

• Experience leading enterprise CRM initiatives and teams.
• Strong understanding of CRM architecture, integrations, automation, security, and data governance.
• Proven ability to translate business requirements into CRM solutions.

Responsibilities

• Lead, mentor, and provide direction to a distributed CRM team.
• Own CRM strategy, roadmap, governance, prioritization, and delivery.
• Provide leadership across Salesforce and Microsoft Dynamics 365 environments.
• Partner with Sales and other business stakeholders to translate requirements into CRM solutions.
• Evaluate proposed technical solutions and guide technical teams.

Skills

CRM leadership

Stakeholder management

CRM architecture

Strategic thinking

Vendor management

Communication skills

Leadership

Tools

Salesforce

Microsoft Dynamics 365

Job description

Patriot Talent Solutions is seeking a Senior Manager of CRM to provide strategic and operational leadership for an enterprise CRM environment including Salesforce and Microsoft Dynamics 365. The role emphasizes leadership, stakeholder management, CRM strategy, and technical oversight rather than day-to-day development.

This contract-to-hire, remote opportunity supports teams across U.S. time zones and will require collaboration with a globally distributed group.