Senior Manager, CRM

TriluxTech; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

TriluxTech is seeking a Senior Manager, CRM to take full ownership of our customer relationship management platforms, currently Salesforce and Microsoft Dynamics, and drive business outcomes. This role blends hands-on system work with strategic ownership of the operating model, roadmap, and long-term consolidation of the two platforms into a single CRM instance.

You will be accountable for system reliability, delivery by the team, and ensuring sales, marketing, and customer service derive real

Qualifications

• 7+ years in CRM administration, implementation, or CRM-focused operations.
• 3+ years leading a team or owning a platform at the senior admin/manager level.
• Demonstrated experience leading or contributing to a CRM migration, consolidation, or major re-platforming effort.
• Experience building intake/governance processes for a shared business system.

Responsibilities

• Own the CRM system's reliability, performance, and user satisfaction.
• Define and drive the operating model, roadmap, and long-term plan for consolidating Salesforce and Dynamics into one CRM.
• Partner with Sales, Marketing, and Customer Service to translate business needs into a sequenced CRM plan.

Skills

Salesforce

Microsoft Dynamics

CRM administration

CRM migrations

Stakeholder management

Job description

We're looking for a Senior Manager, CRM to take full ownership of our customer relationship management platforms — currently Salesforce and Microsoft Dynamics — and the business outcomes they're meant to drive. This is not a pure administrator role and not a pure strategist role: it's both. You'll be hands-on in the system day to day while also owning the operating model, the roadmap, and the long-term plan to consolidate our two platforms into a single CRM instance.

You will be the single point of accountability for three things: the system working, the team delivering, and the business (Sales, Marketing, and Customer Service) actually getting value out of it.

• 7+ years working directly in CRM administration, implementation, or CRM-focused operations, including hands-on configuration/admin work in both Salesforce and Microsoft Dynamics (or strong depth in one with solid working knowledge of the other).
• 3+ years managing a team and/or owning a platform at the "senior admin/manager" level — accountable for roadmap, delivery, and stakeholder relationships, not just ticket resolution.
• Demonstrated experience leading or significantly contributing to a CRM migration, consolidation, or major re-platforming effort.
• Experience building or running an intake/governance process for a shared business system.
• Track record of partnering with Sales, Marketing, and/or Customer Service leadership, including translating ambiguous business requests into a scoped, sequenced plan.