Senior CRM Solutions Architect — Customer Service Platform

Hyundai Capital America; Irvine (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work schedule

Vehicle perks

Comprehensive health coverage

Employer-funded HSA

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer Time Off

Company donation in your honor

Job summary

Hyundai Capital America (HCA) is seeking a Sr. Solution Architect for the Customer Service Platform. You will lead the CRM target-state architecture, define standards, and drive modernization across CRM initiatives to enable a unified customer experience.

Responsibilities include governance, data and integration strategy, and advisory support to executives and partners. Hybrid work with in-office and remote days is offered in a dynamic finance-technology environment.

Qualifications

• 8+ years in solution architecture, enterprise apps, CRM platforms, or related roles.
• Experience leading CRM, customer service, or digital platform transformation initiatives.
• Salesforce Service Cloud or comparable CRM experience preferred; financial services or automotive experience preferred.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
• Strong expertise in CRM architecture, integrations, data strategy, automation, governance, and modernization.
• Proven ability to define architecture roadmaps, influence technical decisions, and guide enterprise-scale implementations.

Responsibilities

• Define CRM target-state architecture, ensuring scalable, secure, and business-aligned solutions.
• Govern solution architecture, technical standards, and design decisions across CRM initiatives.
• Define CRM integration and data strategies, including APIs and enterprise integrations.
• Lead CRM modernization and migration initiatives, guiding platform simplification and process transformation.
• Advise business and technology leaders on architecture strategy, risks, roadmaps, and decisions.
• Provide architecture oversight to vendors and delivery partners to ensure quality and standards.

Skills

CRM architecture

Enterprise architecture

Salesforce Service Cloud

Roadmaps & governance

Executive advisory

Integration strategy

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Information Systems or Business degree

Tools

Salesforce Service Cloud

Job description

Hyundai Capital America (HCA) is seeking a Sr. Solution Architect for the Customer Service Platform. You will lead the CRM target-state architecture, define standards, and drive modernization across CRM initiatives to enable a unified customer experience.

Responsibilities include governance, data and integration strategy, and advisory support to executives and partners. Hybrid work with in-office and remote days is offered in a dynamic finance-technology environment.